Refund policy

Return & Refund Policy

Last Updated: 7 JUNE 2026

At DRIP FORGE, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Returned within 6 days of delivery.

  • Unused, unworn, and unwashed.

  • In its original condition.

  • Original tags, labels, and packaging must be intact.

  • Free from stains, odors, damage, or alterations.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Full name

  • Reason for return

  • Photos of the product (if applicable)

Our team will review your request and provide further instructions.

Returns sent without prior approval may not be accepted.

3. Return Timeframe

Customers must submit a return request within 6 DAYS of receiving the order.

Requests submitted after this period may not be eligible for return, exchange, or refund.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • The refund will be processed to the original payment method.

  • Refunds will be initiated within 7 working days after the returned item passes inspection.

  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchange Policy

We offer exchanges for eligible items subject to product availability.

Customers may request an exchange for:

  • Size issues

  • Damaged products

  • Defective products

  • Incorrect items received

Exchange requests must be submitted within 6 DAYS of delivery.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • Refund

  • Alternative product options

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during transit

  • Defective

  • Incorrect compared to your order

please contact us within 6 DAYS of delivery at dripforger@gmail.com.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product and packaging

After verification, we may provide:

  • Free replacement

  • Exchange

  • Full refund

  • Store credit

depending on the circumstances.

7. Non-Returnable Items

The following items are generally not eligible for return, exchange, or refund:

  • Products marked as Final Sale

  • Gift cards

  • Customized or personalized items

  • Products damaged due to misuse or improper care

  • Items returned without original tags or packaging

  • Products showing signs of wear, washing, or alteration

Additional non-returnable categories may be specified on individual product pages.

8. Return Shipping Costs

If the Return Is Due to Customer Preference

Examples:

  • Change of mind

  • Wrong size ordered by customer

  • Preference-related issues

The customer may be responsible for return shipping charges.

If the Return Is Due to Our Error

Examples:

  • Wrong product shipped

  • Defective product

  • Damaged product received

[STORE NAME] will cover the applicable return shipping costs where appropriate.

9. Cancellation Policy

Orders may be canceled before shipment by contacting us at dripforger@gmail.com.

Once an order has been shipped, it may no longer be eligible for cancellation and must follow the return process outlined in this policy.

Any approved refund for canceled orders will be processed according to our standard refund procedures.

10. Store Credit (Optional)

In certain situations, we may offer store credit instead of a refund.

Store credit:

  • May be issued at our discretion

  • Can be used toward future purchases

  • May have validity limitations as specified at the time of issuance

11. Refund Exceptions

We reserve the right to refuse returns, exchanges, or refunds where:

  • Fraudulent activity is suspected

  • Return abuse is identified

  • Products do not meet return eligibility requirements

  • Required information is not provided

Each request will be reviewed individually.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

DRIP FORGE

Email: dripforger@gmail.com

Customer Support Hours: 10 am to 3 pm

We are committed to making the return process as smooth and fair as possible and appreciate the opportunity to serve you.